Because what good is the best bike if no one is there to help when it really counts? If spare parts are unavailable, workshop appointments take weeks or a warranty claim suddenly becomes a matter of interpretation? If dealers are overstretched, responsibilities between manufacturer and system partners become blurred and you are left with just one thing: downtime instead of trail time.
In a market where bikes can easily tip into five-figure territory, support becomes currency and trust the deciding factor when you buy.
That is why we do not just want to test how well bikes ride, but how well the entire system behind them performs. Not based on marketing promises or glossy policy statements, but on your real-world experience: when buying, during setup, in a service case and in everyday use. We want to understand what is really happening out there.
Your answers are anonymous. They help us highlight strengths, clearly identify weaknesses and paint a realistic picture of the market. The survey takes around 5 to 7 minutes.
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Words: Benedikt Schmidt Photos: diverse
About the Author
Benedikt Schmidt
Benedikt is an expert in the eMTB segment at 41 Publishing, leading our large-scale comparison tests. After starting his career with a focus on urban mobility, he now oversees the planning and execution of the world’s most extensive test series for E-MOUNTAINBIKE magazine. His focus is on profound technical deep-dives, precisely analysing drive systems, geometries, and component innovations. As a responsible project leader, he provides well-founded, data-driven buyer’s advice for the premium market.
